Last updated: 6.11.2025

Introduction and Overview

Wicks Roofing and Solar, LLC (“Company,” “we,” “our” or “us”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy.

This Privacy Policy describes how we collect, use and share information about you as well as your rights and choices about such collection, use and sharing, and applies to wicksroofing.com (the “Website”) as well as the services offered by Company (collectively, the ”Services”).

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use the Website or Services. By accessing or using the Website or Services, you agree to this Privacy Policy.

This Privacy Policy may change from time to time (see Changes to this Privacy Policy). Your continued use of the Website or Services after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates. If you have any questions about our privacy practices, please contact us as set forth in the Contact Us section below.

Information Collection

Depending on how you interact with the Website or use the Services we may collect the following types of information from you as a user of the Website or Services.

1. Information You Provide to Company

We collect certain information from you directly, including:

• Information that you provide to us via the Website or Services, including information by which you may be personally identified when you contact us by email, chat, telephone, or via a contact form. This information may include your name, phone number, address, and email address.
• The content of your communications with us as necessary to provide you with the Services, including details about your service requests.

2. Information Collected Automatically

As you navigate through and interact with the Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

• Details of your use of the Website, including traffic data, logs, and other communication data and the resources that you access and use on the Website.
• Information about the type of device or browser you use, your device’s operating software, your internet service provider, your device’s regional and language settings, and other similar information. This data may include IP address, MAC address, device advertising ID (e.g., IDFA or AAID), and other device identifiers.

The information we collect automatically helps us to improve the Website or Services, including enabling us to:

• Estimate our audience size and usage patterns.
• Recognize you when you return to the Website.
• Determine the effectiveness of our advertising campaigns.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the Website.

Use of Information

We use information that we collect about you or that you provide to us, including any personal information:

• To provide you with information about products or services that you request from us.
• To provide the Services to you, including to schedule and manage appointments, send appointment reminders, provide updates about your projects, and provide customer support.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To carry out surveys and request feedback.
• To improve our Website or Services.
• To notify you about changes to the Website or Services.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

We may also use your information to contact you about our goods and services that may be of interest to you. If you do not want us to use your information in this way, please let us know at retail@wicksroofingandsolar.com.  

We may use information that does not identify you (including information that has been de-identified) without obligation to you except as prohibited by applicable law.

For information on your rights and choices regarding how we use your information, see Your Rights and Choices below.

TCPA Disclosure

By providing your phone number to us in person, on the phone, or through contact form on the Website, you consent to receive calls and/or text messages from Company and its affiliates at the number provided, including for informational and promotional purposes. These communications may be made using an automated telephone dialing or messaging system and use a prerecorded voice. Consent is not a condition of purchase or receiving the Services. Message and data rates may apply. Message frequency may vary. You may opt out at any time by replying STOP to any text message or by clicking an unsubscribe link (where available).

Sharing of Information

We share information about you as follows:

• Service Providers. We may share your information with our agents, vendors and other service providers (collectively “Service Providers”) in connection with their work on our behalf. Service Providers may assist us with billing, communications, data analytics, marketing and promotional services, and Website hosting. Service Providers are prohibited from using your information for any purpose other than to provide this assistance, although we may permit them to use aggregate information which does not identify you or de-identified data for other purposes.
• Business Partners.We may share your information with our business partners, including contractors and other third parties we use to support our business.
• Merger or Acquisition.We may share your information in connection with, or during negotiations of, any proposed or actual merger, purchase, sale or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another business.
• Security and Compelled Disclosure.We may share your information to comply with the law or other legal process, and where required, in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also share your information to protect the rights, property, life, health, security and safety of Company, the Website or Services or any third party.
• We may share your information for any other purpose disclosed to you and with your consent.

Without limiting the foregoing, in our sole discretion, we may share aggregated information that does not identify you or de-identified information about you with third parties or affiliates for any purpose except as prohibited by applicable law. For information on your rights and choices regarding how we share your information, please see Your Rights and Choices below.

Your Rights and Choices

1. Review and Update of Account Information

You may access, update, or remove certain information that you have voluntarily submitted to us by sending an email to us at retail@wicksroofingandsolar.com. We may require additional information from you to allow us to confirm your identity.

Please note that we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. California residents have additional rights as set forth in Your California Privacy Rights below.

2. Tracking Technology Choices

Cookies and Pixels. Most browsers accept cookies by default. You can instruct your browser, by changing its settings, to decline or delete cookies. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations.

Do Not Track. Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no industry consensus as to what site and app operators should do with regard to these signals. Accordingly, we do not monitor or take action with respect to “Do Not Track” signals or other mechanisms.

Please be aware that if you disable or remove tracking technologies, some parts of the Website may not function correctly.

3. Communications

You can opt out of receiving promotional emails from us at any time by following the instructions as provided in emails to click on the unsubscribe link or emailing us at retail@wicksroofingandsolar.com with the word UNSUBSCRIBE in the subject field of the email. Please note that you cannot opt out of certain non-promotional emails, such as those about your account, transactions, servicing, or Company’s ongoing business relations with you.

Your California Privacy Rights

California law grants additional privacy rights to California residents. In particular, the California Consumer Privacy Act (“CCPA”) requires businesses to disclose, for the past 12 months, (i) the categories of personal information collected, (ii) the sources of the collected personal information, (iii) the purposes for which the collected personal information is used, (iv) the categories of personal information disclosed for a business purpose, and (v) the categories of any personal information sold. Company provides these disclosures in the following table. (Note that Company does not share or sell any personal information, even under the broad CCPA definition of “share” or “sale.”)

Category	Sources of Collection	Purposes of Collection	Disclosures for a Business Purpose
Identifiers	Website visits, telephone or in person conversations, and requests for information from Company	To enable Company to provide the Services, including to: schedule and manage Services and allow Company to communicate with you	To Company’s Service Providers and Business Partners to assist in providing the Services
Personal information categories listed in the California Customer Records statute	Website contact forms, telephone or in person conversations, and requests for information from Company	To enable Company to provide the Services, including to: schedule and manage Services and allow Company to communicate with you	To Company’s Service Providers and Business Partners to assist in providing the Services
Commercial information	Website contact forms, telephone or in person conversations, and requests for information from Company	To enable Company to provide the Services, including to: provide estimates, billing, and customer support and  schedule and manage services	To Company’s Service Providers and Business Partners to assist in providing the Services
Internet or other electronic network activity	Your browsing history and other interactions with the Website	To improve the visitor experience, diagnose server problems, and administer the Website	To third-party analytics services providers for the purpose of maintaining and enhancing the Website

California residents also have the rights described below. We will not discriminate against any California resident who exercises these rights.

Right to access/know your information. You may request from us a list of (i) the personal information that we have collected about you, and (ii) the categories of third parties to whom we have disclosed your personal information. You have the right to up to two (2) access requests each twelve (12) months.

Right to delete your information. You may request, at any time, that we delete your information and direct our service providers to delete your information from their records. We are not required to delete any information that is necessary to provide our Services you have requested, to detect security incidents, or to comply with a legal obligation, among other limited exceptions.

You may contact us to exercise these rights at retail@wicksroofingandsolar.com. To ensure the privacy and protection of individuals, we are required to verify your identity (or that of your authorized agent) or otherwise authenticate your request(s), which we will do in accordance with the CCPA regulations. Please note that, under the CCPA, we are not required to grant a request to access/know or a request to delete with respect to personal information obtained from you in your role as an employee, owner, director, officer or contractor of a company and within the context of Company providing its services to such company.

Visitors Outside the United States

Company is a U.S.-based company and the Website and Services are intended for residents in the U.S. If you are a non-U.S. resident and provide us with your personal information, you acknowledge and agree that your personal information may be transferred to and processed in the United States, where the laws regarding processing of personal information may be less stringent than the laws in your country. By providing your information, you consent to such transfer and processing.

Children

The Website or Services are intended for a general audience and are not directed to children under 16 years of age. No one under age 16 may provide any information to the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at retail@wicksroofingandsolar.com.  

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained in the Website.

Changes to this Privacy Policy

We reserve the right to revise this Privacy Policy at any time. Any changes will be effective immediately upon posting of the revised Privacy Policy and updating the “last modified” date above. Your continued use of the Website or Services indicates your consent to the Privacy Policy then posted. If the changes are material, we may provide you additional notice to your email address. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our website and this Privacy Policy to check for any changes.

Contact Us

If you have any questions or comments about this Privacy Policy or our privacy practices, please contact us at: retail@wicksroofingandsolar.com.