Effective Date: April 9, 2026

 This Privacy Policy (“Policy”) describes how Wicks Roofing and Solar, LLC (“Company”, “we”, “us”, or “our”) handles the information we collect from and about you through:

• Our digital platforms that link to this Policy, including our websites (collectively, the “Site”).
• Your communications and interactions with us, including about our product offerings, questions and comments you may have, and troubleshooting issues.
• Your business engagements with us through a vendor, supplier, or other commercial relationship with us.
• Offline activities described in this Policy, including engaging us to provide you with our product offerings and services.
• Our marketing partners.
• Social media platforms.

U.S. State Supplements:  See the State-Specific Supplements section below for important information about your personal information and rights under applicable state privacy laws.

Not In Scope

This Policy does not apply to the personal information that we collect about employees and other personnel related to their working relationship with us.  Current and former employees, see our Employee Privacy Policy.   Job applicants, see our Applicant Privacy Policy.  We may also collect, generate, use and disclose aggregate, anonymous, and other non-identifiable data, which is not personal information subject to this Policy.

Contact Us With Questions

If you have any questions, please contact us as provided below.  If you need to receive this Policy in a different format, please contact us at retail@wicksroofingandsolar.com.

Read This Policy

Please read this Policy carefully to understand our privacy policies and practices. By using our Services and/or communicating or interacting with us, you consent to the collection, use, and sharing or disclosure of your information by Wicks Roofing and Solar, LLC consistent with this Policy. If you do not agree with any term in this Privacy Policy, you should not access and use the Site and please do not otherwise provide us with any personal information.

Categories of Personal Information We Collect

The type of information that we collect depends on your interaction and relationship with us.  For example, personal information may be collected when you fill out a ‘Contact Us’ form on our Site, you call or email us, or when you otherwise provide us personal information through the Site and Services.  We collect the below categories and types of personal information with your consent or as otherwise required or permitted by law. 

• Identifiers, such as Internet Protocol (“IP”) address, online identifier, name, email address, telephone number, address, or other similar identifiers.
• Internet or Other Electronic Network Activity Information, such as browsing history, search history, history of interactions with our Site and/or Application, IP address, session statistics, your computer’s or mobile device’s operating system type and version number, manufacturer and model, date and time of your visit, pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access and other functional information on Site performance (like diagnostics and crash logs).
• Geolocation Data, including the city and country where your device is telling us it is located.
• Audio, electronic, visual, or similar information, such as voicemail messages that you leave for us, electronic messages you send to us, recorded telephone calls, photographs of you that you or third parties provide to us, and security camera recordings when you visit our facilities.
• Commercial information, including records of products or services enrolled, obtained, or considered, billing records, and/or other purchasing or consuming histories or tendencies.
• Marketing information, including referral sources and the means through which you have visited the Site, used our Services, or otherwise interacted with us.
• Inferences drawn from the above categories to create a profile about our current and prospective clients that reflect their objectives and preferences in using our Services.

 

Sources Of Personal Information

We collect personal information in the following ways:

• Directly from you. When you contact us for any reason, we collect identifiers from you to identify you and communicate with you; depending on the method in which you contact us, we may also collect audio/visual/electronic information from you.   
• Automatically. When you access our Services, we, our service providers, and third party partners may log, monitor and record information about you, your computer or mobile device, and your activity over time on our I.T. assets, including our Site.  This information includes browsing history, search history, history of interactions with our Site, IP addresses, information about your computer’s or mobile device’s operating system type and version number, manufacturer and model, and browser type.  This also includes information regarding the date and time of your visit.  In addition, when you receive our marketing emails, we collect information regarding whether you have opened or forwarded our emails, or clicked links within them.  Further details regarding our automatic collection of data can be found in the below Section entitled Information We Collect Through Automatic Data Collection Technologies.
• From third parties. We may collect identifiers from third-parties including our business contacts, marketing partners, vendors, current and inactive clients, and service providers. We will treat such personal information about you that we receive from such platforms as described in this Policy. You should check your privacy settings in your social media or other third-party accounts to understand what information is sent to us through these services and how to restrict it.

 

Information We Collect Through Automatic Data Collection Technologies 

As you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns.

Some of the information that we, our service providers and third-party partners collect automatically is collected through the following technologies:

• Cookies (or browser cookies). Cookies are small files that websites store on a visitor’s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of tracking user activity and patterns, helping the visitor navigate between pages efficiently, remembering preferences, improving the visitor’s browsing experience, and enabling functionality, analytics, and online advertising. Cookies used on our Site include cookies that we serve as well as cookies served by third parties that we work with to enable the services they provide, such as website/application analytics services that track traffic and usage. You can learn more about cookies and how to control them at allaboutcookies.org.  You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Site.   
• Web Beacons (or Pixels). Pages of our Site may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) which are embedded invisibly in image files within webpages or HTML formatted emails and used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked, typically to compile statistics about usage of websites and the success of marketing campaigns. We may use pixels to collect information about your interactions with our email messages, such as the links you click on and whether you open or forward a message, the date and time of these interactions and the device you use to read emails. We may also use web beacons to count users who have visited our Site and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Purposes for Collecting Personal Information

We use personal information for the following purposes:

• Providing our Product Offerings and Services. We use Customer Relationship Management platforms to facilitate the generation of new and expansion of existing business opportunities, to allow clients to engage us to assist them, to create and administer client accounts, to provide our Services, and to provide updates and reports requested by clients.
• Transactional Purposes. We use Customer Relationship Management platforms to: (i) communicate with you; (ii) provide you with assistance; and (iii) provide supporting business activities such as billing and collections, and related activities.
• Business Operations. We use Customer Relationship Management and IT/MSP/M365 platforms for our day-to-day business operations including maintaining records, managing and securing our networks and facilities, maintaining client service quality control, planning, budgeting, calibration, database administration, surveys, evaluations, reports, compliance, regulatory, audit, investigative purposes and other ethics and compliance reporting tools, and to support our business operations.
• Marketing and Promotional Purposes. We use Customer Relationship Management and AI Customer Service Representative platforms to improve our marketing efforts, conduct market research, prospect for new clients, engage in client relationship management, client engagement, and to provide you with information about us, including relevant marketing communications.  
• Complying with Legal and Ethical Obligations and Legal Process. We use Customer Relationship Management platforms to respond to data subject requests, reporting requirements and responding to court orders, warrants, or subpoenas, defend ourselves in legal proceedings, and protect our company and our property, employees, and others through legal proceedings

 

We combine personal information we collect from you on the Site with personal information we receive from you offline or through your communications or interactions with us.  We combine information across devices, such as computers and mobile devices. We also combine information you provide with information we obtain from our service providers and other third parties when you interact or provide information to them, visit our Site, use our product offerings, or otherwise get in contact with us.

How We Disclose Personal Information

We disclose personal information in the following circumstances:

• Service Providers. We may share personal information with vendors and service providers who support the operation of our Services and our business and who need access to such information to carry out their work for us (including, for example, cloud hosting, payment processing, email and text message delivery, insurance, and operating systems and platforms).  In some cases, the vendor or service provider may directly collect the information from you on our behalf. 
• Marketing Vendors. We share personal information with analytics vendors. These are vendors who help us understand what users do on our platforms. To do this, we might share activities or “events” that you take on our Site. This helps us decide what ads to run and lets us perform analytics. 
• Professional Advisors. We may share information with professional advisors, such as lawyers, bankers, tax consultants, auditors, and insurers, where necessary in the course of the professional services that they render to us.
• Government Entities. We may share information with regulatory and government entities including government, administrative, law enforcement and regulatory agencies; tax authorities; and other public agencies or authorities if we think we should in order to comply with any applicable law, regulation, legal process or other legal obligation. This includes cooperating with law enforcement when we think it is appropriate, obtaining legal remedies or limiting our damages, and to enforcing or protecting our contracts, legal rights or the rights of others, including by responding to claims asserted against us.  
• The General Public. If you participate in any of our marketing efforts, subject to your express approval we may publish on our Site, our publications, and/or social media accounts your first name and last initial, your photograph, marketing videos of you, your branch of service, and a statement from you regarding your use of our Services.
• Corporate Transaction Recipients. We may share information with potential investors, purchasers, merger partners, and their advisors in the event we: (i) sell or transfer, or are considering selling or transferring, all or a portion of our business or assets; or (ii) are considering or engaging in any reorganization, conversion, merger, sale, joint venture, assignment, transfer or disposition of all or any portion of our ownership interest, business or operations; or (iii) are soliciting or accepting investments.  
• Affiliates. We may share some or all of your personal information with our parent company, subsidiaries, and other companies under common ownership or control with us for purposes consistent with this Policy.
• Other Reasons. We may disclose personal information for other reasons we may describe to you, including if you consent to the disclosure or direct us to disclose your information.

Sensitive Personal Information

Unless specifically requested, we ask that you not send us, and you not disclose to us, through the Services or otherwise, any Sensitive Personal Information (e.g., social security number, taxpayer identification number, passport number, driver’s license number, or other government-issued identification number; credit or debit card details or financial account number, with or without any code or password that would permit access to the account, credit history; or information on race, religion, ethnicity, sex life or practices or sexual orientation, citizenship or immigration status, medical or health information, genetic or biometric information, biometric templates, precise geolocation, political or philosophical beliefs, political party or trade union membership, background check information, judicial data such as criminal records, or information on other judicial or administrative proceedings). 

Automated Decision-Making

We do not engage in any profiling activity that furthers solely automated decisions producing legal or similarly significant effects. 

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us.  We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies. Most browsers let you remove and/or stop accepting cookies from the websites you visit. To do this, follow the instructions in your browser’s settings. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, however, you may not be able to use all functionality of the Services and our Site may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit allaboutcookies.org. You can learn more about Google Analytics, one of the analytics services we use, and how to opt-out of being tracked by Google Analytics, here:  https://tools.google.com/dlpage/gaoptout.  You can learn about and opt out-out of personalized ads from Google by visiting https://adssettings.google.com and following the instructions to manage your ad preferences.
• Our Do Not Track Policy. Some browsers have “do not track” (DNT) features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals. In other words, if your browser transmits a DNT signal, we may continue tracking.  To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
• Interest-Based Advertising Choices. Some of our advertising partners are members of the Network Advertising Initiative (NAI) and are subject to the Self-Regulatory Principles for Online Behavioral Advertising published by the Digital Advertising Alliance (DAA). You can obtain more information about these companies’ information collection practices and opt-out of receiving interest-based advertising from participating NAI and DAA members at http://optout.networkadvertising.org/?c=1and/or the DAA’s website at aboutads.info. In addition, your mobile device settings may provide functionality to limit use of the advertising ID associated with your mobile device for targeted online advertising purposes. If you opt-out of interest-based advertisements, you will still see advertisements online but they may be less relevant to you.  Please note that we also may work with companies that do not participate in the opt-out mechanisms described above. Even after using these opt-out mechanisms, you may receive interest-based advertising from other companies.
• Promotional and Marketing Communications. To stop receiving our promotional emails, follow the “unsubscribe” instructions in any promotional email communication you get from us.  Even if you opt out of getting marketing messages, we will still send you service-related and other non-marketing communications. For example, sales or installation appointment reminders.   
• Text Messages. You can opt out of receiving commercial or promotional text messages in any reasonable manner. You may be able to request transactional information be sent to you by text message. If you participate in our text message system you will be able to opt out. Contact us at the telephone number provided below if you need assistance.
• Choosing Not to Share Your Personal Information. If you do not provide information that we need to provide our product offerings to you, we may not be able to provide you with those product offerings or certain features. We will tell you what information you must provide to receive the product offerings when we request it.

 

Accessing Your Information & Your Choices

You may access your personal information by contacting retail@wicksroofingandsolar.com. Please share what respective information you would like to access.

Data Rights Available to You. 

Your data rights are largely dependent upon the State of which you are a resident.  Various States have enacted data privacy laws, which generally provide the following data rights:

• Access. You may request that we tell you (i) what personal information we have collected about you, (ii) the sources of that information, (iii) the purposes for collecting, selling or sharing the personal information; and (iv) the categories of third-parties to whom we have disclosed personal information.  You may request that we provide you with a copy of your personal information.  The response to your access request will be dependent on the requirements of applicable law.
• Deletion. You may request that we delete personal information that we have collected from you. We may not delete all of your personal information if applicable laws require us to retain certain information, or if an exception to any applicable law applies.
• Correction. You may request that we correct inaccurate personal information that we collect about you.
• Opt–Out. You can submit requests to opt-out of processing of personal information for personal data sales and/or advertising purposes by emailing us at retail@wicksroofingandsolar.com.  If you transmit a legally recognized browser-based opt out preference signal from your browser, we recognize such preference as a request to opt-out of processing of personal information to the extent required by applicable law.  Please note that submitting an opt out request will only opt you out of disclosures that are considered “sales” or “sharing” under applicable law.

Non-Discrimination Rights.  You have the right to not be discriminated against for exercising any of your data privacy rights under applicable law. We will not discriminate against you, deny you services, charge you a different price, or provide you with a lesser quality of services if you exercise any of the above data rights.

Requests Regarding Your Personal Information.  To make any requests relating to your personal information, please email us at retail@wicksroofingandsolar.com to submit a request.  We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it.  You can ask to appeal any denial of your request in the same manner through which you may submit a request. 

For all requests, you should provide us with sufficient information to verify your identity and process your request.  This includes your name, and email address or phone number.  If we are unable to identify you, we may ask you to provide additional information to process your request.   Failure to provide identifying information may prevent us from processing your request.  If you have requested that we correct your personal information, we may contact you to request additional information about the personal information that you believe is inaccurate, including supporting documentation.

Authorized Agents.  Your authorized agent may be able to make a request on your behalf.  However, we may need to verify your authorized agent’s identity and authority to act on your behalf.  We may require a copy of a valid power of attorney given to your authorized agent pursuant to applicable law. If you have not provided your agent with such a power of attorney, we may ask you to take additional steps permitted by law to verify that your request is authorized, such as by providing your agent with written and signed permission to exercise your rights on your behalf, the information we request to verify your identity, and confirmation that you have given the authorized agent permission to submit the request.

How Long We Keep Personal Information

We will retain and use your information for as long as we need it to provide you Services, or as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.  Where we process personal information for marketing purposes, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests).  We use the following criteria to determine retention periods:

• how long the information is needed to provide our services and operate our business;
• whether there are contractual or legal obligations that exist that require us to retain the information for period of time;
• whether any law, statute, or regulation allows for a specific retention period;
• whether an individual has agreed to a longer retention period;
• whether the data is considered to be sensitive data; and
• what the expectation for retention was at the time the data was provided to us.

 

Links to Other Websites

Our Site may include links to other websites or applications whose privacy practices may differ from ours.  If you submit personal information to any of those websites or applications, your information is governed by their privacy policies.  We encourage you to carefully read the privacy policy of any website you visit or application that you use.

 Security

We follow generally accepted industry standards to protect the personal information submitted to us and have implemented reasonable technical, organization, administrative and physical measures to protect personal information.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, we cannot guarantee its absolute security and encourage you to use websites and share information with caution.

This Website is Not Intended for Minors

Our Site is not intended for use by individuals under the age of 18.  We do not knowingly collect or store any personal information from anyone under the age of 18.  If we become aware that we have collected or stored personal information from an individual under age 18, we will remove their personal information from our files.  If you are a parent or guardian and believe we may have inadvertently collected personal information from your child, please notify us by sending an email to retail@wicksroofingandsolar.com.

Information Storage

Information we collect may be stored in the United States or other countries. If you live outside of the United States and choose to use our Services or interact or otherwise develop a relationship with us, you understand that it is at your own risk. You also understand that your information may be sent to the United States. The United States may not afford the same level of protection as laws in your own country. We may store your data in other countries. As permitted by law we may transfer your information to other countries that may have different laws and data protection compliance requirements to those that apply in the country in which you are located.

Contact Us

If you have any questions about this Policy or our privacy practices, you can contact us in one of the following ways:

Email us:

retail@wicksroofingandsolar.com

Updates to Our Privacy Policy

We may change our Policy and privacy practices over time. This Policy includes an “effective date,” which is the date the current version was last changed.  If required by law we will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via e-mail or another manner through the Services. Any modifications to this Policy will be effective upon our posting the modified version as described above (or as otherwise indicated at the time of posting). In all cases, your continued use of the Services after the posting of any modified Privacy Policy indicates your acceptance of the modified Privacy Policy.

 

State-SPECIFIC SUPPLEMENTS

California Privacy Rights

If you are a California resident, this section applies to you.  This California Privacy Notice supplements the information in Wicks Roofing and Solar LLC’s Privacy Policy.

Shine The Light.  The California Shine the Light law (Cal. Civ. Code § 1798.83) permits residents of California to request certain details about how their information is shared with third parties for the third-parties’ direct marketing purposes.  If you are a California resident and would like to make such a request, please contact us at retail@wicksroofingandsolar.com and include “CA Shine the Light” in the subject line of your email.  We do not currently disclose your personal information to third parties for their own direct marketing purposes.

California Consumer Privacy Act (“CCPA”), as Amended by the California Privacy Rights Act (“CPRA”).

Sale or Sharing of Personal Information.  The CCPA puts certain obligations on businesses that “sell” personal information or “share” personal information for cross-context behavioral advertising purposes.  The CCPA defines a “sale” as disclosing or making available to a third-party Personal Information in exchange for monetary or other valuable consideration, and “sharing” broadly includes disclosing or making available personal information to a third party for purposes of cross-context behavioral advertising.  While we do not receive compensation from third parties when we disclose personal information to our marketing and analytics vendors, the disclosure of such information may be considered to be a “sale” or “sharing” under the CCPA.  Information about how you can request to opt out of “sales” or “sharing” may be found in the section entitled, Data Rights Available to You.

We do not knowingly sell or share the personal information of minors under the age of 16. 

Use or Disclosure of Sensitive Personal Information.  We collect the following forms of Sensitive Personal Information if you provide it to us: Government IDs & Identifiers, Financial Account Access, Precise Geolocation and Private Communications.  We do not sell or share Sensitive Personal Information to third parties, as we understand “sell” and “share” to mean under the CCPA.